Handling technical related issues and Co-ordinate with various Teams and giving support to Server level and Network level issues. Some companies fail to meet the needs of their clients by refusing to include 24/7 support. Work closely with Fortune 500 companies and their suppliers in a professional and friendly way, always striving to provide excellent customer service.

Installing and Configuring Advanced Windows Server 2008 and 2012 Services. Resume Headline : B.E computer science engineer with Mcse course completion.And one year experience in Technical Support Engineer. The sections below will explain why technical support is important. Start a free Workable trial and post your ad on the most popular job boards today. Read our in-depth report. Many people wonder, “What Is L1 L2 L3 support?” To tell you more, even level-zero support exists. Developed lesson plans and fun learning activities for the children. Besides that, they can also prevent these problems from appearing in the future. Keep on reading to find out what the next level is. Ensure L1 or L2 Support via Phone, Email, and Chat.
Research and identify solutions to software and hardware issues, Diagnose and troubleshoot technical issues, including account setup and network configuration, Ask customers targeted questions to quickly understand the root of the problem, Track computer system issues through to resolution, within agreed time limits, Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue, Properly escalate unresolved issues to appropriate internal teams (e.g. Definition and Meaning. Compare and Contrast. You may also ask, “What is virtual technical support?” Its functions are the same with the only difference: while you may get traditional technical support by visiting the physical office of the enterprise, a virtual does not require you to leave your home. Meet the SLA requirements and the internal procedural workflow; Perform virtual environment analysis and information gathering on client infrastructure for deploying consumer solutions. Technical Support Engineer responsibilities include: Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams If nothing listed above helps, an organization along with the client can only count on the help of so-called L1 outsourced technical support or other levels of the third-party technicians.

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