If you’re having financial difficulties, or worried you might be in the future, we’re here to help – just speak to a Partner in branch or call us on telephone banking. Where you previously asked us to cancel the recurring payment authority – nothing else needed as we’ll be able to see if you have requested a stop with us.

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For example you should have been charged £20 but were charged £200 by mistake, Invoice or other proof of the service / product showing the amount you have agreed to pay, For example the retailer has taken the same payment at the same time twice by mistake, No further evidence required as we can view our system to see this is a duplicate transaction. This can be extended in certain cases, for example if you purchased tickets for an event that wasn’t due to take place until after 120 days would have elapsed. Invoice, receipt or confirmation of goods or service; Information about contact with (or attempts to contact) the retailer; and, For example, the item was advertised as new but what you received was second hand / used. TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. Sometimes we may need an independent report. For travel impacts you must allow 15 days from the date of cancellation. We’re open anytime and anywhere. Where you’ve only asked the Merchant to stop taking further payments – the day when you asked them. We’re open anytime and anywhere.

Some travel providers may be dealing with claims in order of the date of travel so you might need to wait a bit longer if your travel date is in the future. You paid at least part of the price with your TSB credit card. Silver added value account – 0345 835 3835 or +44 203 284 1585 (if abroad)  Premier added value account – 0345 975 8000 or +44 203 284 1580 (if abroad)  You may be eligible to make a claim under the chargeback scheme – please submit your claim as soon as you’re able to. If we need this, we will discuss it with you. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. Some travel providers may be dealing with claims in order of the date of travel so you might need to wait a bit longer if your travel date is in the future. Registered in Scotland, no.

If they’re complying with the terms and conditions it’s unlikely we’ll be able to accept your claim. There are some purchases where Section 75 won’t apply, for example: There may be cases where your purchase is not covered by Section 75 but is covered by credit card chargeback. When you raise a Section 75 claim with us you’ll need to give us a copy of the terms and conditions and tell us which part the company has broken. TSB Bank plc.

Any proof of advertisement or evidence to support that the agreed item or service you bought was misrepresented. This can be extended in certain cases, for example if you purchased tickets for an event that wasn’t due to take place until after 120 days would have elapsed. Has anyone else done a charge back with TSB credit card. For example you paid by cheque but the retailer also took the payment from your debit card. Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7. Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH.

The chargeback scheme is only where payment is made by debit card, not for transfers made directly from the bank account to which the card is attached. For travel impacts from Covid-19 this is reduced to 15 days from the date of cancelation. You can also write to us at TSB, Disputes Team, Ariel House, 2138 Coventry Road, Sheldon, Birmingham, B26 3JW. Follow our step-by-step tutorial to get back online from the safety of your home. You don’t need to have paid the full amount: Section 75 still applies if you pay a deposit with your card. If the merchant agrees with your claim or doesn’t respond within 45 days then the refund we made to you becomes permanent.

We might still be able to help through the. Proof the goods were returned such as tracking number, For example in March you asked the retailer to stop the next payment but the retailer has taken another payment in April, Where you’ve only asked the retailer to stop taking further payments – the day when you asked them. Please allow them more time in the current circumstance. As a result, all flights or holidays provided by Flybe have been cancelled. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. If you bought them with a TSB debit card.

But if the merchant still rejects your claim then the chargeback is unsuccessful, we’ll reverse the temporary refund we gave you. TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. If the purchase was made by an additional cardholder, unless the purchase was made on behalf of the main cardholder. Please give them enough time to respond to your claim because they’re likely to be very busy at the minute. The receipt or invoice of how the other payment was made.

If you bought your flight or holiday direct and the travel provider cancels it you need to check the terms and conditions and the company’s cancellation policy to find out what you’re entitled to. If you’ve done that and you still want to raise a Section 75 claim with us you can do that by filling in this form.

The goods or services must be faulty, not delivered, or the information you got before your purchase was misleading. If we need this, we will discuss this with you. 1 December 2015 at 10:15AM You paid by cash, but the merchant has taken a payment from your credit card too. Invoice or other proof of the service / product showing the amount you have agreed to pay; Duplicate transaction – No further evidence required as we can view our system to see this is a duplicate transaction, The receipt or invoice of how the other payment was made, The merchant’s agreement to refund you; and, Contact with (or attempts to contact) the Merchant.

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. It will take us longer to process your claim if we need further information about the company’s position and their terms and conditions, so please give us as much information as you can. I have not received my refund – e.g. You must always contact the merchant first to try to resolve the issue(s) directly with them.

11 May at 2:33PM in Credit Cards. 11 May at 2:33PM in Credit Cards. If you need help with something specific, let us know what it relates to or search a topic. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. For claims outside of these time frames you may still be able to claim under Section 75. Have a look through the information below to see if the transaction you want to dispute would be covered by either of these. When you buy something using your TSB credit card you may be covered if the supplier breaches their contract with you (for example if the goods or services aren’t provided, or the goods are faulty) or if they give you misleading information about the product or services you’re buying from them. We completed ours online round about the 25th March. You need to check the terms and conditions and the company’s cancelation policy to find out what you’re entitled to. This can be extended in certain cases, for example if you purchased tickets for an event that wasn’t due to take place until after 120 days would have elapsed. You will need to provide evidence depending on the dispute you have raised: Invoice, receipt or confirmation of goods or service; Contact with (or attempts to contact) the Merchant; and. We’re open anytime and anywhere. If you’re claiming because of travel disruption and have travel insurance, please also contact your insurer to see if you’re able to claim under your policy. If you have travel insurance with another provider, please contact them to raise a claim. If you make a cash withdrawal then buy something using the money Section 75 won’t apply. If you bought them through a third party, for example a travel agent, or Paypal or Amazon Marketplace. Not all telephone banking services are available 24/7. You may be eligible to make a claim under the chargeback scheme – please submit your claim as soon as you’re able to. If this happens, you may be able to claim a refund from TSB. If your travel date is in the future you need to wait until the company cancels it, or the date for travel has passed. A BACS transfer isn't covered by the chargeback scheme.

Take care of your day-to-day banking when you need to. You must allow 15 days from the date of the transaction or the expected delivery date before a chargeback can be raised. TSB Bank plc. If you are due to fly with Flybe you must not travel to the airport, unless you have alternative flights with another airline booked.

If the merchant disagrees with your claim, we will work with you to resolve your case. You should raise your chargeback as soon as possible, but at the latest within 120 days of the transaction date. You should raise your chargeback as soon as possible, but at the latest within 120 days of the transaction date. Gold added value account – 0345 835 3834 or +44 203 284 1584 (if abroad)  If you need help with something specific, let us know what it relates to or search a topic. The merchant has taken the same payment at the same time twice by mistake, Paid by other means – e.g. For example, in some circumstances the company might only need to give you a voucher rather than a refund. Have a look through the information below to see if the transaction you want to dispute would be covered by either of these. Here are some common examples, along with information about what you’ll need to provide when you raise the dispute. A description of the item or service bought vs the item or service delivered; Contact with (or attempts to contact) the retailer; and. If you bought faulty goods, didn’t get the service you paid for, or the company went out of business before providing your goods you may be able to claim your money back from the retailer through a process called “chargeback”. Section 75 still applies even if the company you purchased from goes out of business. That’s because your supplier might offer you a refund or alternative solution that you’re happy with. Pick and Protect single trip travel insurance – 0345 307 8556 or +44 1603 208 246.

Please have a copy of the booking, date of flights, date and amount of transaction, and any declined claims from your travel insurance to hand. 1 reply 159 views Sadie007 Forumite. Take care of your day-to-day banking when you need to. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Please have a copy of the booking, date of flights, date and amount of transaction and any declined claims from your travel insurance to hand. For example, sometimes the company might only need to give you a voucher rather than a refund. You bought the goods or services less than six years ago. If you have a booking sold by another airline that includes travel with Flybe, you should contact the relevant airline or travel agent. There are a number of scenarios, listed below, where you may be eligible for a refund on your credit card purchase through a process called “chargeback”. They might offer you a refund or alternative solution that you’re happy with which could resolve your issue more quickly.

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