cincinnati water works phone number
Our business hours are M-F, 7:30AM-5:30PM excluding holidays.

If a property is a one or two family, residential property, the sewer usage is "capped" based upon the property’s winter average water usage or a default value if no history exists. This fee will vary, depending on the number of days of service in the billing period.

Also, include your your (10) digit account number on the check and allow 5-7 days to process payments.

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Late Fees:  Late fees will be assessed on each quarterly bill, based on the total amount past due.

To Cincinnati Water customers who want to pay by mail, please do not send cash, and send checks made out to the Greater Cincinnati Water Works. Sign up for e-billing today to ensure you receive your bill as early as possible! If you know that you are not going to be able to pay your entire bill by the due date, please contact GCWW Customer Service at 513-591-7700 immediately to see if you qualify for a payment plan.

At Greater Cincinnati Water Works, we remain committed to providing customers within our regional communities a plentiful supply of the highest quality water and excellent services. General FAQs. Greater Cincinnati Water Works (GCWW) supplies more than 43-billion gallons of water a year to over 1 million people.

The amount a customer is billed is determined through established rates. Late fees are calculated at a rate of 10% net, per year. Depending on your geographic area, your GCWW bill may include charges for sewer, stormwater, waste collection or other municipality specific fees/services. Payment Reversal Charge:  A $30 charge may apply if your check or other payment transaction fails to clear the bank.

FAQs. Your GCWW bill is always mailed 21 days in advance of the due date. In addition to providing and billing for water, GCWW also provides billing services to other utilities.

Engineering Records 513-591-7855

Yes! Billing/Customer Service 513-591-7700. If you have questions or comments for GCWW regarding lead in water, please contact us at 513-651-LEAD (5323) or complete this form to contact the correct GCWW representative. Water Main Breaks 513-591-7700. Branch Services 513-591-7837.

Contact us at 513-651-LEAD or 513-651-5323. Phone – Call (513) 591-7700 to pay your bill using a checking/savings account or debit/credit card More payment options Mail : Mail check or money order to P.O.

Lead Information .

Moving or Selling Your Property.

This results in fewer total bills for mutual customers and increased convenience.

We also strive to save our customers time and keep rates as low as possible. One step towards accomplishing this goal is the recent upgrade of your billing statement, which includes easy-to-read customer alerts and a more simplistic layout. Please visit the myGCWW Customer Care Portal to: You can also check your balance or pay your bill via our automated self-service phone system by calling GCWW Customer Service at 513-591-7700.

Leaks and Breaks. 513-591-7700

This fee will vary, depending on the number of days of service in the billing period. In addition to providing and billing for water, GCWW also provides billing services to other utilities. Metropolitan Sewer District of Greater Cincinnati (MSDGC), serving the City of Cincinnati and Hamilton County, uses the January, February, and March billing cycles to set the maximum or "cap" on the property’s sewer usage for the rest of the year. Contact Us.

http://www.imaginemason.org/services/utilities/water-and-sewer.cfm, The City of Mason Public Utilities Department (Mason, OH) uses the property’s average monthly consumption from December through April to calculate the maximum or “cap” on sewer usage for the rest of the year. As an industry-standard practice, sewer usage is calculated and billed based upon water usage. Use our Contact Us form and we will respond back to you at the email address you provide. In the summer months, however, customers may use water for outside uses that do not go down the drain.

Copyright © 2020 GCWW.

To learn more about the City of Mason Public Utilities Department, please visit. Where applicable, your GCWW bill may also include "Other Charges" such as sewer, stormwater management, waste collection, or other additional fees. Sewer service includes the removal and clean-up of wastewater leaving homes and businesses in accordance with federal, state, and local regulations. Greater Cincinnati Water Works (GCWW) supplies more than 43-billion gallons of water a year to over 1 million people. Can I receive my bill electronically?

The “cap” is automatic for all single or two family, residential properties. We value citizen feedback. 4747 Spring Grove Ave.

Feedback. Do I have a Lead Service Line? This maximum or “cap” applies to all non-winter billing months.

Water Quality & Treatment.

Greater Cincinnati Water Works (GCWW) ... You can also check your balance or pay your bill via our automated self-service phone system by calling GCWW Customer Service at 513-591-7700.

7:30 a.m. to 5:30 p.m.

Sewer Emergencies (MSD) 513-352-4900.

Monday through Friday. Anything that goes down the drain (shower, toilet, faucet, etc) is considered wastewater and must be collected and treated before the reclaimed water may re-enter our region’s waterways.

You can also email us at help@mygcww.org, fax (513) 591-7985 or call us at (513) 591-7700.

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